Today is Friday, so this post is on interpersonal competence.
Interpersonally competent people have managed three skills.
- They understand themselves.
- They have the ability to build strong, mutually beneficial relationships.
- They have the ability to resolve conflict in a productive manner.
Stress and pressure hamper relationships – and make it more difficult to resolve conflict in a positive manner. Anne Field suggests nine steps for avoiding problems when communicating under stress.
- Keep your message short and clear.
- Vary how you communicate and repeat the message.
- Be especially careful with e mail correspondence.
- Use the telephone more, and e mail less, to manage virtual teams and relationships.
- Encourage people to ask questions.
- Pay attention to people who tend to withdraw in stressful situations.
- Understand your communication style – use this understanding to better communicate with others.
- Don’t say “you’re wrong”. Say, “I disagree” or “Here is what I think…”
- Slow down. Focus less on the task and more on the conversation.
This is some good, common sense advice for dealing with stressful situations. Use it, and you’ll become a more interpersonally competent person.
That’s it for today. Thanks for reading. Log on to my website www.BudBilanich.com for more common sense. Check out my other blog: www.CommonSenseGuy.com for common sense advice on leading people and running a small business.
I’ll see you around the web, and at Alex’s Lemonade Stand.
PS: Speaking of Alex’s Lemonade Stand – my fundraising page is still open. Please go to www.FirstGiving.com/TheCommonSenseGuy to read Alex’s inspiring story and to donate if you can.